If your application for the SASSA COVID-19 SRD (Social Relief of Distress) grant has been declined, you have the right to appeal the decision. Here’s a step-by-step guide on how to exercise your right to appeal the COVID-19 SRD grant:
Step-by-Step Guide to Appeal Your SRD Grant Decline
- Go to the SRD Grant Appeals Website:
- Visit the official SRD grant appeals website: https://srd.dsd.gov.za/appeals.
- This website is managed by the Department of Social Development, which handles SRD grant appeals.
- Enter Your Details:
- Provide your South African ID number.
- Enter the phone number you used when applying for the SRD grant.
- Select the Month You Want to Appeal:
- You need to lodge an appeal for each month that your application was declined. Choose the month(s) for which your SRD application was rejected.
- Provide Reasons for the Appeal:
- The appeal system will automatically review the reason your application was declined. If needed, you may provide additional information or correct any discrepancies.
- Submit the Appeal:
- Once all details are filled in and reviewed, submit your appeal online.
- Wait for Feedback:
- After submitting your appeal, the Independent Tribunal will review your case. The tribunal will consider your application based on updated information and respond with their decision.
- You will be informed of the outcome via SMS or through the appeals website.
- The appeal process may take several weeks, so be patient and check for updates regularly.
Important Points About the Appeals Process:
- Appeal Within 90 Days: You must submit your appeal within 90 days of being informed that your application was declined. Failing to appeal within this time frame may disqualify you from further review.
- Reasons for Decline and Appeal Eligibility:
- Common reasons for declines include registration with UIF, receiving other social grants, or discrepancies in personal details. You can appeal if you believe the reason for the decline is incorrect.
- If you have resolved the issue (e.g., if your UIF status has changed), you can provide this information during your appeal.
- Free Appeal Process: The appeal process is free, and there are no fees associated with submitting your SRD grant appeal.
- Check Appeal Status: You can check the status of your appeal by returning to the appeals website and entering your ID number and phone number.
Contact SASSA for Further Help:
- SASSA Helpline: If you have trouble submitting your appeal or have any questions, you can contact SASSA at 0800 60 10 11 for assistance.
- SASSA Offices: You can also visit your nearest SASSA office for in-person assistance with the appeals process.