HOW DO I EXERCISE MY RIGHT TO APPEAL THE COVID-19 SRD?
If your application for the SASSA COVID-19 SRD (Social Relief of Distress) grant has been declined, you have the right to appeal the decision. Here’s a step-by-step guide on how to exercise your right to appeal the COVID-19 SRD grant:
Step-by-Step Guide to Appeal Your SRD Grant Decline
Go to the SRD Grant Appeals Website:
Visit the official SRD grant appeals website: https://srd.dsd.gov.za/appeals.
This website is managed by the Department of Social Development, which handles SRD grant appeals.
Enter Your Details:
Provide your South African ID number.
Enter the phone number you used when applying for the SRD grant.
Select the Month You Want to Appeal:
You need to lodge an appeal for each month that your application was declined. Choose the month(s) for which your SRD application was rejected.
Provide Reasons for the Appeal:
The appeal system will automatically review the reason your application was declined. If needed, you may provide additional information or correct any discrepancies.
Submit the Appeal:
Once all details are filled in and reviewed, submit your appeal online.
Wait for Feedback:
After submitting your appeal, the Independent Tribunal will review your case. The tribunal will consider your application based on updated information and respond with their decision.
You will be informed of the outcome via SMS or through the appeals website.
The appeal process may take several weeks, so be patient and check for updates regularly.
Important Points About the Appeals Process:
Appeal Within 90 Days: You must submit your appeal within 90 days of being informed that your application was declined. Failing to appeal within this time frame may disqualify you from further review.
Reasons for Decline and Appeal Eligibility:
Common reasons for declines include registration with UIF, receiving other social grants, or discrepancies in personal details. You can appeal if you believe the reason for the decline is incorrect.
If you have resolved the issue (e.g., if your UIF status has changed), you can provide this information during your appeal.
Free Appeal Process: The appeal process is free, and there are no fees associated with submitting your SRD grant appeal.
Check Appeal Status: You can check the status of your appeal by returning to the appeals website and entering your ID number and phone number.
Contact SASSA for Further Help:
SASSA Helpline: If you have trouble submitting your appeal or have any questions, you can contact SASSA at 0800 60 10 11 for assistance.
SASSA Offices: You can also visit your nearest SASSA office for in-person assistance with the appeals process.